LIMOS of Sydney
Terms and Conditions
ABN: 69 842 155 056
Effective Date: December 23, 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement governing the provision of luxury limousine and chauffeur-driven services by Limos of Sydney ABN 69 842 155 056 (“Company,” “we,” “us,” “our”) to customers (“Customer,” “you,” “your”).
1.2 By making a Booking or utilizing our Services, you acknowledge that you have read, understood, and agree to be unconditionally bound by these Terms.
1.3 The Company operates in full compliance with the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW) and holds all requisite licenses, permits, and insurance coverage mandated by the NSW Point to Point Transport Commissioner for passenger transport services within New South Wales, Australia.
2. Definitions and Interpretation
2.1 Definitions
In these Terms, unless the context otherwise requires:
- “Booking” means a confirmed reservation for Services made through the Company’s website, telephone, email, or other authorized booking channels;
- “Chauffeur“ means a licensed professional driver engaged by the Company to provide Services;
- “Customer” means the person or legal entity making the Booking and/or receiving the Services;
- “Duplicate Booking” means multiple Bookings made for identical or substantially similar Services, whether made in error, through technical malfunction, or customer mistake;
- “Service” or “Services” means the provision of chauffeur-driven luxury vehicle transportation including, but not limited to, airport transfers, point-to-point transfers, hourly charter services, and specialized transport services;
- “Vehicle” means any motor vehicle operated by the Company including luxury sedans, European sedans, SUVs, people movers, and sprinter vans.
2.2 Interpretation
Unless the context otherwise requires:
- References to singular include plural and vice versa;
- References to one gender include all genders;
- Headings are for convenience only and do not affect interpretation;
- References to statutes include amendments and re-enactments thereof.
3. Bookings and Reservations
3.1 Booking Confirmation
3.1.1 All Bookings must be confirmed in writing via email confirmation or through the Company’s online booking system.
3.1.2 A Booking shall be deemed confirmed only upon:
(a) Receipt of payment in full; or
(b) Authorization and verification of payment details provided by the Customer.
3.1.3 The Company reserves the absolute right to decline any Booking at its sole discretion without providing reasons.
3.2 Customer Information Requirements
3.2.1 The Customer must provide accurate, complete, and current information at the time of Booking, including without limitation:
(a) Complete pick-up and drop-off addresses;
(b) Date and time of Service commencement;
(c) Total number of passengers;
(d) Special requirements (including child safety seats, accessibility accommodations, luggage quantity);
(e) Valid contact telephone number;
(f) Flight details and airline information (for airport transfer Services).
3.2.2 The Customer warrants that all information provided is true, accurate, and complete.
3.2.3 The Company shall not be held liable for Service disruption, delay, or cancellation resulting from inaccurate, incomplete, or false information provided by the Customer.
3.3 Booking Amendments
3.3.1 Amendments to confirmed Bookings may be requested up to twenty-four (24) hours prior to the scheduled Service commencement time.
3.3.2 All amendment requests are subject to:
(a) Vehicle availability;
(b) Chauffeur availability;
(c) Operational feasibility as determined by the Company.
3.3.3 Amendments may result in price adjustments calculated based on revised Service parameters.
3.3.4 Amendment requests must be submitted in writing via email to info@limosofsydney.com.au.
4. Pricing and Payment
4.1 Fare Structure
4.1.1 All quoted prices are denominated in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) at the prevailing rate (currently 10%).
4.1.2 Pricing is calculated based on the following parameters:
(a) Distance to be traveled;
(b) Vehicle type selected;
(c) Time of day or night of Service provision;
(d) Duration of hire (for hourly charter Bookings);
(e) Applicable government levies, surcharges, and regulatory fees.
4.2 Additional Charges
4.2.1 The following additional charges may apply and shall be payable by the Customer:
(a) Night Surcharge: Services provided between 22:00 hours and 06:00 hours;
(b) Government Levies: As mandated by the NSW Point to Point Transport Commissioner or other regulatory authorities;
(c) Tolls and Parking Fees: Actual costs incurred during the provision of Services;
(d) Waiting Time Charges: Applicable after expiration of included waiting time as specified in Clause 6.1;
(e) Child Safety Seats: Additional fee per seat when requested;
(f) Cleaning Fee: Between AUD $200.00 and AUD $500.00 if the Vehicle requires specialized cleaning due to spillage, soiling, damage, or illness caused by the Customer or passengers.
4.3 Payment Terms
4.3.1 Payment in full is required at the time of Booking unless the Customer has established corporate credit account terms with the Company.
4.3.2 Accepted payment methods include:
(a) Credit cards (Visa, Mastercard, American Express);
(b) Debit cards;
(c) Approved online payment systems.
4.3.3 For hourly charter Bookings, final payment shall be calculated based on actual time elapsed and distance traveled.
4.3.4 The Company reserves the right to place a pre-authorization hold on the Customer’s credit card for the estimated fare amount.
4.4 Corporate Account Terms
4.4.1 Corporate credit account terms are available to qualifying business customers upon application and approval.
4.4.2 Corporate account applications require:
(a) Valid Australian Business Number (ABN) or Australian Company Number (ACN);
(b) Satisfactory credit references;
(c) Completion of the Company’s credit application form.
4.4.3 Unless otherwise agreed in writing, corporate account payment terms are Net fourteen (14) days from invoice date.
4.4.4 Late payment fees of two percent (2%) per month shall apply to all overdue account balances.
5. Cancellation and Refund Policy
5.1 Customer-Initiated Cancellations
5.1.1 Cancellations by the Customer shall be subject to the following refund schedule:
(a) More than 24 hours prior to scheduled pickup: Full refund (100% of fare paid);
(b) Between 12 and 24 hours prior to scheduled pickup: Fifty percent (50%) refund;
(c) Less than 12 hours prior to scheduled pickup: No refund;
(d) No-show (failure to present at scheduled pickup): No refund; full fare charged.
5.1.2 All cancellation requests must be submitted in writing via email to info@limosofsydney.com.au.
5.2 Duplicate and Multiple Bookings
5.2.1 Notification Requirement for Error-Based Duplicate Bookings
(a) Where a Customer has inadvertently made Duplicate Bookings or multiple Bookings for the same or substantially similar Services as a result of:
(i) Technical error or malfunction (including website errors, system glitches, or payment processing failures);
(ii) Customer mistake or unintentional duplicate submission; or
(iii) Any other error not constituting deliberate multiple booking;
the Customer must notify the Company immediately and without delay in writing via email to info@limosofsydney.com.au specifying:
(iv) All relevant Booking reference numbers;
(v) The nature of the error or technical issue;
(vi) Which Booking the Customer wishes to retain (if any).
(b) Upon receipt of timely written notification pursuant to Clause 5.2.1(a), the Company shall, at its discretion, cancel the Duplicate Bookings without penalty or cancellation charges to the Customer.
5.2.2 Consequences of Failure to Notify
(a) In the event that:
(i) Multiple Bookings have been made by or on behalf of the Customer; and
(ii) No written communication has been received by the Company in accordance with Clause 5.2.1 prior to the scheduled Service commencement time;
then all such Bookings shall be deemed confirmed and accepted Bookings for which the Customer has expressly contracted.
(b) Where Clause 5.2.2(a) applies:
(i) The Customer shall not be entitled to any refund for any of the multiple Bookings;
(ii) The full fare for each Booking shall remain payable by the Customer;
(iii) Each Booking shall be treated as a separate contractual obligation;
(iv) Cancellation or non-utilization of any such Booking shall be subject to the standard cancellation terms set forth in Clause 5.1.
5.2.3 Loss of Business
(a) The provisions of Clause 5.2.2 are established on the basis that failure to provide timely notification of Duplicate Bookings constitutes:
(i) A lost business opportunity for the Company;
(ii) Potential denial of Services to other prospective customers;
(iii) Allocation of Company resources (including Vehicles and Chauffeurs) that could otherwise have been deployed commercially;
(iv) Legitimate expectation of contracted Services and corresponding revenue.
(b) The Customer acknowledges and agrees that the no-refund provision in Clause 5.2.2(b)(i) constitutes a genuine pre-estimate of damages and loss suffered by the Company, and does not constitute a penalty.
5.2.4 Customer Responsibility
The Customer acknowledges and accepts sole responsibility for:
(a) Verifying Booking confirmations immediately upon receipt;
(b) Monitoring email confirmations and payment receipts;
(c) Ensuring that only the intended number of Bookings have been processed;
(d) Promptly notifying the Company of any errors, Duplicate Bookings, or unintended multiple Bookings.
5.3 Company-Initiated Cancellations
5.3.1 If the Company cancels a Booking for any reason other than:
(a) Safety concerns;
(b) Force Majeure events as defined in Clause 9; or
(c) Customer breach of these Terms;
the Customer shall receive a full refund of all amounts paid.
5.3.2 Where reasonably possible, the Company shall endeavor to:
(a) Provide alternative arrangements; or
(b) Recommend alternative service providers.
5.4 Refund Processing
5.4.1 Approved refunds shall be processed within five to seven (5-7) business days of refund approval.
5.4.2 Refunds shall be issued to the original payment method utilized for the Booking.
5.4.3 The Customer is responsible for any bank or payment processor fees associated with refund processing.
6. Service Delivery
6.1 Pick-up Times and Waiting Time
6.1.1 Chauffeurs shall arrive at the designated pick-up location at the scheduled Service commencement time.
6.1.2 For airport transfer Services, the Company monitors flight arrivals in real-time and adjusts pick-up times accordingly.
6.1.3 Included Waiting Time:
(a) Airport arrival transfers: Sixty (60) minutes from actual flight landing time;
(b) All other pick-up locations: Fifteen (15) minutes from scheduled pickup time.
6.1.4 Waiting time exceeding the included periods specified in Clause 6.1.3 shall be charged at the applicable hourly rate on a pro-rata basis.
6.2 Journey Route
6.2.1 Chauffeurs shall utilize the most efficient and appropriate route to the destination unless the Customer requests a specific alternative route.
6.2.2 Route selection may be influenced by:
(a) Real-time traffic conditions;
(b) Road closures or construction;
(c) Safety considerations;
(d) Customer preferences communicated to the Chauffeur.
6.2.3 The Company employs GPS navigation and real-time traffic monitoring systems to optimize journey efficiency.
6.3 Multiple Stops
6.3.1 Multiple stops during a journey may incur additional charges as determined by the Company.
6.3.2 Stops exceeding ten (10) minutes in duration shall be charged as waiting time at the applicable hourly rate.
6.3.3 Security of unattended luggage or personal belongings during intermediate stops remains the sole responsibility of the Customer.
7. Passenger Obligations and Conduct
7.1 Customer Conduct Requirements
7.1.1 All passengers must:
(a) Treat Chauffeurs with respect, courtesy, and professionalism;
(b) Refrain from engaging in threatening, abusive, discriminatory, or inappropriate behavior;
(c) Comply with all lawful and reasonable requests from the Chauffeur;
(d) Not cause or permit damage to the Vehicle;
(e) Not consume food or beverages within the Vehicle without prior approval from the Company;
(f) Not smoke, vape, or use electronic cigarettes within the Vehicle under any circumstances.
7.2 Capacity and Safety Limits
7.2.1 Passengers must not exceed the licensed passenger capacity of the Vehicle as designated by the manufacturer and applicable regulations.
7.2.2 Luggage and cargo must fit within the Vehicle’s designated luggage capacity without obstruction to safety equipment or passenger comfort.
7.2.3 Child restraints and booster seats must be utilized in accordance with NSW road rules and regulations applicable to the age and size of child passengers.
7.3 Prohibited Items
7.3.1 The following items are strictly prohibited within Company Vehicles:
(a) Illegal substances, drugs, or contraband;
(b) Firearms, weapons, or explosives (except authorized security personnel with advance written notice and Company approval);
(c) Animals (except registered assistance animals as defined under applicable disability discrimination legislation);
(d) Hazardous materials or items that may damage the Vehicle or pose safety risks to occupants.
7.4 Right to Refuse or Terminate Service
7.4.1 The Company reserves the absolute right to refuse Service or immediately terminate a journey in progress if:
(a) The passenger is intoxicated or under the influence of substances to the extent of presenting a safety risk;
(b) The passenger engages in threatening, abusive, violent, or unlawful behavior;
(c) Prohibited items as specified in Clause 7.3 are present;
(d) The passenger refuses to comply with reasonable and lawful safety instructions from the Chauffeur;
(e) Payment cannot be processed or authorized.
7.4.2 In circumstances where Service is refused or terminated pursuant to Clause 7.4.1:
(a) No refund shall be provided to the Customer;
(b) The full Booking fare remains payable;
(c) Additional charges for cleaning, damage, or other costs incurred may be charged to the Customer.
8. Liability and Insurance
8.1 Company Insurance Coverage
8.1.1 All Vehicles are comprehensively insured in accordance with NSW legislative requirements and industry standards.
8.1.2 The Company maintains:
(a) Public liability insurance as required by the NSW Point to Point Transport Commissioner;
(b) Compulsory Third Party (CTP) insurance covering personal injury to passengers and third parties;
(c) Comprehensive motor vehicle insurance.
8.2 Limitation of Liability
8.2.1 To the maximum extent permitted by law:
(a) The Company’s total aggregate liability for any loss, damage, or claim arising from or in connection with the provision of Services shall be limited to the total fare paid by the Customer for the specific Service giving rise to the claim;
(b) The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages including, without limitation:
(i) Missed flights, appointments, meetings, or connections;
(ii) Loss of business opportunities or revenue;
(iii) Loss of profits or anticipated savings;
(iv) Loss of data or information;
(v) Reputational damage.
(c) The Company shall not be liable for delays, disruptions, or failures caused by circumstances beyond its reasonable control including, without limitation:
(i) Traffic congestion;
(ii) Adverse weather conditions;
(iii) Road closures or accidents;
(iv) Force Majeure events as defined in Clause 9.
(d) The Company shall not be liable for loss of or damage to passenger belongings, luggage, or personal property unless such loss or damage is caused by proven negligence of the Company, its employees, or agents.
8.3 Customer Liability and Indemnity
8.3.1 The Customer shall be liable for and agrees to indemnify and hold harmless the Company against:
(a) Any damage to Vehicles caused by the Customer or members of the Customer’s party;
(b) Cleaning costs resulting from spillage, soiling, vomiting, or illness;
(c) Traffic infringement fines or parking penalties resulting from the Customer’s instructions or directions;
(d) Loss of or damage to Company property caused by the Customer or the Customer’s party;
(e) Any claims, damages, or legal costs arising from the Customer’s breach of these Terms.
8.4 Luggage and Personal Property
8.4.1 Passengers are primarily responsible for loading and unloading their own luggage unless specific assistance is requested and agreed to by the Chauffeur.
8.4.2 The Company shall not be liable for loss of or damage to luggage or personal property unless such loss or damage results from proven negligence of the Company.
8.4.3 Items left in Vehicles must be reported immediately to the Company by telephone or email. While the Company shall make reasonable efforts to secure and return lost items, it cannot guarantee recovery.
8.4.4 Unclaimed items may be disposed of in accordance with applicable lost property legislation after a reasonable period.
9. Force Majeure
9.1 The Company shall not be deemed in breach of these Terms or otherwise liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company’s reasonable control, including without limitation:
(a) Acts of God, natural disasters (including floods, storms, bushfires, earthquakes);
(b) War, invasion, hostilities, acts of terrorism, civil unrest;
(c) Government restrictions, orders, regulations, or intervention;
(d) Pandemic, epidemic, or public health emergencies;
(e) Industrial action, strikes, or labor disputes not limited to the Company’s workforce;
(f) Failure of public utilities or transportation networks;
(g) Vehicle breakdown or mechanical failure (provided the Company makes reasonable efforts to provide alternative arrangements).
9.2 In the event of Force Majeure, the Company shall notify the Customer as soon as reasonably practicable and shall endeavor to minimize disruption to Services.
10. Privacy and Data Protection
10.1 Collection of Personal Information
10.1.1 The Company collects personal information necessary to provide Services, including:
(a) Name and contact details (telephone, email, address);
(b) Payment and billing information;
(c) Travel details, preferences, and special requirements;
(d) Flight information for airport transfers;
(e) Any other information voluntarily provided by the Customer.
10.2 Use of Personal Information
10.2.1 Personal information collected by the Company is used for the following purposes:
(a) Provision and management of Bookings and Services;
(b) Payment processing and financial administration;
(c) Communication of Service updates, confirmations, and operational information;
(d) Service improvement and customer experience enhancement;
(e) Compliance with legal and regulatory obligations.
10.3 Data Security
10.3.1 The Company implements appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
10.3.2 Payment information is processed through secure, PCI-DSS compliant payment gateways.
10.3.3 The Company does not store complete credit card details following transaction completion.
10.4 Privacy Policy
10.4.1 For complete details regarding the Company’s collection, use, disclosure, and protection of personal information, please refer to the Company’s Privacy Policy available at www.limosofsydney.com.au, which is incorporated into and forms part of these Terms.
11. Complaints and Dispute Resolution
11.1 Customer Feedback and Complaints
11.1.1 The Company values customer feedback and is committed to addressing all complaints fairly and expeditiously.
11.1.2 Complaints should be submitted in writing via email to info@limosofsydney.com.au and should include:
(a) Booking reference number;
(b) Date and time of Service;
(c) Detailed description of the complaint;
(d) Desired resolution or outcome.
11.1.3 The Company shall:
(a) Acknowledge receipt of complaints within two (2) business days;
(b) Provide a substantive response within ten (10) business days of receipt.
11.2 Escalation and Dispute Resolution
11.2.1 If the Customer is dissatisfied with the Company’s initial response to a complaint, the Customer may:
(a) Request escalation to senior management for review;
(b) Propose engagement of an independent mediator or dispute resolution service mutually acceptable to both parties.
11.2.2 Disputes may be referred to the NSW Point to Point Transport Commissioner where appropriate under applicable regulations.
11.3 Governing Law and Jurisdiction
11.3.1 These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.
11.3.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and courts of appeal therefrom for determination of any dispute arising out of or in connection with these Terms.
12. Regulatory Compliance
12.1 Point to Point Transport Regulation
12.1.1 The Company’s Services are operated in full compliance with the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW) and all subordinate regulations.
12.1.2 All Chauffeurs hold current and valid:
(a) Driver authorities issued by Transport for NSW;
(b) Working with Children Checks where required;
(c) National Police Certificate clearances;
(d) Appropriate driver’s licenses for the Vehicle class operated.
12.1.3 All Vehicles meet or exceed safety, emissions, and maintenance standards mandated by NSW legislation and the Point to Point Transport Commissioner.
12.2 Safety Standards and Operational Compliance
12.2.1 All Chauffeurs undergo:
(a) Comprehensive background verification checks;
(b) Regular training in customer service, safety, and defensive driving;
(c) Ongoing professional development.
12.2.2 All Vehicles undergo:
(a) Regular maintenance according to manufacturer specifications;
(b) Periodic safety inspections as required by law;
(c) Annual roadworthiness certification.
12.2.3 The Company maintains detailed service and maintenance records for all Vehicles in accordance with regulatory requirements.
13. General Provisions
13.1 Entire Agreement
13.1.1 These Terms, together with:
(a) The Company’s Privacy Policy;
(b) Any Booking confirmation issued by the Company;
(c) Any additional terms specifically agreed in writing;
constitute the entire agreement between the Customer and the Company concerning the subject matter hereof and supersede all prior agreements, representations, and understandings, whether written or oral.
13.2 Amendment of Terms
13.2.1 The Company reserves the right to amend, modify, or update these Terms at any time at its sole discretion.
13.2.2 Amended Terms shall be effective immediately upon posting to the Company’s website (www.limosofsydney.com.au).
13.2.3 Continued use of the Company’s Services following posting of amended Terms constitutes acceptance of such amendments.
13.2.4 Bookings confirmed prior to amendments shall be governed by the Terms in effect at the time of Booking confirmation.
13.3 Severability
13.3.1 If any provision of these Terms is held to be invalid, void, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
13.4 Waiver
13.4.1 No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of such right, power, or remedy.
13.4.2 Any waiver must be in writing and signed by an authorized representative of the Company.
13.5 Assignment
13.5.1 The Customer may not assign, transfer, or novate any rights or obligations under these Terms without the prior written consent of the Company.
13.5.2 The Company may assign, transfer, or novate its rights and obligations under these Terms to any successor entity or related party upon written notice to the Customer.
13.6 Notices and Communications
13.6.1 All official notices, communications, and correspondence shall be sent to:
(a) For the Customer: the email address or telephone number provided in the Booking;
(b) For the Company: info@limosofsydney.com.au or such other address as notified to the Customer.
13.6.2 Electronic communications shall be deemed received:
(a) At the time of transmission if sent during business hours;
(b) At 9:00 AM on the next business day if sent outside business hours.
13.6.3 The Customer is solely responsible for maintaining current and accurate contact information with the Company.
13.7 Australian Consumer Law
13.7.1 Nothing in these Terms is intended to limit, exclude, or modify:
(a) Any consumer guarantees provided under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth));
(b) Any other rights the Customer may have under applicable consumer protection legislation that cannot lawfully be limited or excluded.
13.7.2 Where the Company is liable for breach of a consumer guarantee and the Australian Consumer Law permits the Company to limit its liability, the Company’s liability shall be limited to, at the Company’s option:
(a) Re-supply of the Services; or
(b) Payment of the cost of having the Services re-supplied.
14. Contact Information and Regulatory Details
Limos of Sydney
ABN: 69 842 155 056
Booking and Inquiries:
- Website: https://limosofsydney.com.au
- Email: info@limosofsydney.com.au
- Telephone: 1300 197 348 | +61 481 873 874
Regulatory Authority:
NSW Point to Point Transport Commissioner
Operating Area:
Sydney Metropolitan Region, New South Wales, Australia
IMPORTANT CUSTOMER ACKNOWLEDGMENT
BY PROCEEDING WITH A BOOKING, CLICKING “I ACCEPT,” OR UTILIZING THE COMPANY’S SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND CONFIRM THAT:
- You have read these Terms and Conditions in their entirety;
- You understand and agree to be legally bound by all provisions contained herein;
- You have had the opportunity to seek independent legal advice regarding these Terms;
- You accept these Terms voluntarily and without duress.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT PROCEED WITH ANY BOOKING OR USE ANY OF THE COMPANY’S SERVICES.
Last Updated: December 23, 2025
END OF TERMS AND CONDITIONS